To ensure the safety of our clients, staff and volunteers, we have temporarily suspended in-person service delivery in some of our programs during the COVID-19 pandemic. We continue to serve the community through online and telephone channels during this time. In-person services will gradually resume in accordance with health and safety protocols.

This page will be updated on an ongoing basis.

24 Hour Screening Prior to In-Person Appointments

To meet COVID-19 health and safety protocols as mandated by WorkSafe BC and the BC Provincial Health Officer, all those attending in-person appointments are required to complete a screening form. The form must be completed 24 hours prior to the appointment time.

Complete the COVID-19 Screening Form

Safety & Re-Opening Plans

As in-person services resume, we will post the safety and re-opening site plans here.

Burnaby

• Burnaby Service Centre: COVID-19 Safety & Site-Opening Plan
• S.U.C.C.E.S.S. Business Centre: COVID-19 Safety & Site Re-Opening Plan
• Hillside Gardens: COVID-19 Safety Plan

Coquitlam

• Burnaby-Coquitlam Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Action, Commitment, Transformation (ACT) Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Outdoor & Offsite Activities (Family, Seniors & Women’s Groups; Immigrant Seniors Go Digital): COVID-19 Safety Plan

Fort St. John

• Fort St. John Service Centre: COVID-19 Safety & Site Re-Opening Plan

Richmond

• Richmond Service Centre (Caring Place): COVID-19 Safety & Site Re-Opening Plan
• Richmond Language Service Centre Site 1: COVID-19 Safety & Site Re-Opening Plan
• Richmond Language Service Centre Site 2: COVID-19 Safety & Site Re-Opening Plan
• WorkBC Centre – Richmond at Granville Avenue: COVID-19 Safety Plan and Site Re-Opening Plan
• WorkBC Centre – Richmond at No. 5 Road: COVID-19 Safety Plan and Site Re-Opening Plan
• Community Airport Newcomers Network (CANN): COVID-19 Safety Plan and Site Re-Opening Plan
• Outdoor & Offsite Activities (Family, Seniors & Women’s Groups; Immigrant Seniors Go Digital): COVID-19 Safety Plan

Surrey

• Surrey-Delta Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Surrey Impact Plaza Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Better at Home – Housekeeping Services: COVID-19 Safety Plan
• Outdoor & Offsite Activities (Better at Home; Immigrant Seniors Go Digital): COVID-19 Safety Plan

Vancouver

• Head Office & Pender Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Pender Service Centre (G36 & G38):  COVID-19 Safety & Site Re-Opening Plan
• Fraser Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Granville Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Action, Commitment, Transformation (ACT) Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Active Engagement & Integration Project (AEIP) Canada Management Office: COVID-19 Safety & Site Re-Opening Plan
• E-Start Online Service Centre: COVID-19 Safety & Site Re-Opening Plan
• Better at Home – Housekeeping Services: COVID-19 Safety Plan
• Outdoor & Offsite Activities (Better at Home; Family, Seniors & Women’s Groups; Immigrant Seniors Go Digital; Seniors Quality of Life; Prescribing Wellness for Older Adults): COVID-19 Safety Plan

Contact Information

The contact information for our programs and services during COVID-19 are listed as follows.

 

Settlement Services

Immigrant Settlement & Integration Program (ISIP)

In-person services are available by appointment at select service centres. Learn more.

Phone Lines:

• Arabic: 236-880-3048 or 778-385-2152 or 604-330-8049
• Cantonese: 236-880-3257 or 236-880-2846 or 778-656-0748
• Mandarin: 236-880-3257 or  236-880-2846 or 778-656-0748 or 604-889-2486 or 604-374-0384 or 604-330-8040
• Farsi: 236-880-3614 or 236-880-3483 or 604-330-8047
• Japanese: 236-880-3392
• Korean: 236-880-3071 or 778-656-0754 or 604-330-8040
• Punjabi: 604-362-0216
• Tagalog: 236-838-5782 or 778-656-0745
• Tigrinya: 604-360-5048
• Vietnamese: 236-880-3250

Emails:

• Burnaby: [email protected]
• Fort St. John: [email protected]
• Richmond: [email protected]
• Tri-Cities: [email protected]
• Surrey: [email protected]
• Vancouver: [email protected]

Action Commitment Transformation (ACT)

In-person services are available by appointment. Learn more.

• English-Arabic: 604-562-3926 or [email protected]
• Arabic: 778-628-2439 or [email protected]
• Arabic-Kurdish: 236-838-3686 or [email protected]
• Kurdish-Arabic: 778-384-8073 or [email protected]
• Farsi: 604-374-1389 or [email protected]
• Farsi-Kurdish: 604-889-0576 or [email protected]
• Somali: 604-961-0180 or [email protected]
• Spanish: 778-979-6263 or [email protected]
• Tigrinya: 236-888-5695 or [email protected]
• Vietnamese: 604-808-3260 or [email protected]

BC Settlement & Integration Services (BCSIS)

In-person services are available by appointment at select service centres. Learn more.

• Richmond: 604-408-7274 ext. 2047 or [email protected]
• Surrey: 604-408-7274 ext. 2048 or [email protected]
• Tri-Cities: 604-408-7274 ext. 2048 or [email protected]
• Vancouver: 604-408-7274 ext. 2047 or [email protected]
• Fort St. John: 250-785-5323 or [email protected]

Active Engagement & Integration Project (AEIP)

• Beijing, China: 010-6216-6928 or [email protected]
• Guangzhou, China: 020-8362-7970 or [email protected]
• Global Online Services: [email protected]

 

Employment Services

Active Career Connect & Engagement Project (ACCEP)

• Vancouver: 778-819-0728 ext. 1011 or [email protected]
• Toronto: 416-658-3101 ext. 701 or [email protected]

Chance to Choose (C2C): A Youth Employment Program

• Burnaby: 604-438-7222 or [email protected]
• Tri-Cities: 604-474-3140 or [email protected]

Digital Skills Training for Older Workers 55+

• 778-394-8822 ext. 2002 or [email protected]

Foreign Credential Recognition (FCR) Loan Project

• 778-819-0728 ext. 1001 or [email protected]

WorkBC Centre – Richmond

In-person services are available by appointment. Learn more.

• Richmond City Centre Site at Granville Avenue:  778-732-1529 or [email protected]
• Ironwood Site at No. 5 Road: 778-732-4718 or [email protected]

Youth Employment Connect (YEC): Training for Jobs

• 604-468-6007 or [email protected]

 

Entrepreneurship Services

 Immigrant Women Entrepreneurship Program (IWEP)

• 604-408-7274 ext. 2045 or [email protected]

Self-Employment Training Program for Young Entrepreneurs

• 236-317-4188 ext. 2103 or [email protected]

 

Family Services

Help Lines

• Cantonese: 604-270-8233
• Mandarin: 604-270-8222

Individual & Family Counselling

• Chinese/English: 604-408-7266
• Korean: 604-468-6005 ext. 2
• Farsi: 604-468-6100 ext. 1

Multicultural Early Childhood Development (MECD)

• Cantonese: 604-330-8061
• Mandarin: 604-330-8065
• Korean: 604-330-8062
• Farsi: 604-330-8064

Burnaby Early Years Services

• Mandarin/Cantonese: 604-318-2731
• Korean: 604-468-6064

 

Seniors Services

Better At Home

• Vancouver Hastings-Sunrise: 604-374-0451
• Surrey Whalley: 604-445-0759

Prescribing Community Wellness for Older Adults

• 236-880-1071 or [email protected]

Community Groups

• Chinatown Seniors Services Council: 604-408-7274 ext. 1088 or [email protected]
• Seniors Quality of Life: 236-333-9774 or [email protected]
• Richmond & Tri-Cities Seniors Social Support Groups: 604-468-6102 or [email protected]

 

Youth Services

Youth Leadership Millennium (YLM)

• [email protected]

 

Community Engagement

Membership Program

• 604-408-7260 or [email protected]

Tri-Cities Local Immigration Partnership (TCLIP)

• 604-468-6001 or [email protected]

Volunteer Program

• 604-408-7260 or [email protected]