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Update: Services During COVID-19

Select Immigrant Settlement & Integration Program (ISIP) service centres are open for in-person services. This page will be updated as additional service centres re-open.

In-person services are currently available by appointment only as follows:

Burnaby Service Centre
Effective September 21, 2020

This service centre is open for 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Monday: 9:15am – 3:30pm
Tuesday: 9:15am – 3:30pm
Wednesday: 9:15am – 3:30pm
Thursday: 9:15am – 3:30pm
Friday: 9:15am – 3:30pm
Saturday: 9:15am – 12:00pm

(except statutory holidays)

Please make an appointment by calling 604-430-1899 or emailing [email protected].

View the COVID-19 Safety & Site Re-Opening Plan

Burnaby-Coquitlam Service Centre
Effective October 26, 2020

This service centre is open for English language classes as well as 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Monday: 9:30am – 4:00pm
Tuesday: 9:30am – 4:00pm
Wednesday: 9:30am – 4:00pm

(except statutory holidays)

Please make an appointment by calling 604-936-5900 or emailing [email protected].

View the COVID-19 Safety & Site Re-Opening Plan

Fort St. John Service Centre
Effective November 16, 2020

This service centre is open for 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Monday: 9:00am – 4:00pm
Wednesday: 9:00am – 4:00pm
Friday: 9:00am – 4:00pm

(except statutory holidays)

Please make an appointment by calling 250-785-5323 or emailing [email protected].

View the COVID-19 Safety & Site Re-Opening Plan

Richmond Service Centre (Caring Place)
Effective September 25, 2020

This service centre is open for 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Monday: 9:30am – 3:15pm
Wednesday: 9:30am – 3:15pm
Friday: 9:30am – 3:15pm

(except statutory holidays)

Please make an appointment by calling 604-279-7180 or emailing [email protected].

View the COVID-19 Safety & Site Re-Opening Plan

Richmond Language Service Centre – Site 1
Effective September 8, 2020

This service centre is open for English language classes. To register for a class, please call 604-638-9881 ext. 1 to book an appointment.

View the COVID-19 Safety & Re-Opening Plan

Richmond Language Service Centre – Site 2
Effective September 8, 2020

This service centre is open for English language classes. To register for a class, please call 604-638-9881 ext. 2 to book an appointment.

View the COVID-19 Safety & Re-Opening Plan

Surrey-Delta Service Centre
Effective January 11, 2021

This service centre is open for 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Tuesday: 9:00am – 4:00pm
Wednesday: 9:00am – 4:00pm
Thursday: 9:00am – 4:00pm

(except statutory holidays)

Please make an appointment by calling 604-588-6869 or emailing [email protected].

View the COVID-19 Safety & Site Re-Opening Plan

Surrey Impact Plaza Service Centre
Effective October 13, 2020

This service centre is open for English language classes and 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Tuesday: 9:30am – 3:30pm
Wednesday: 9:30am – 3:30pm
Thursday: 9:30am – 3:30pm

(except statutory holidays)

Please make an appointment by calling 604-495-8970 or emailing [email protected].

View the COVID-19 Safety & Site Re-Opening Plan

Vancouver Fraser Service Centre
Effective September 14, 2020

This service centre is open for English language classes and 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Monday: 9:30am – 3:30pm
Wednesday: 9:30am – 3:30pm
Friday: 9:30am – 3:30pm

(except statutory holidays)

Please make an appointment by calling 604-324-8300 or emailing [email protected].

View the COVID-19 Safety & Site Re-Opening Plan

Vancouver Granville Service Centre
Effective September 14, 2020

This service centre is open for English language classes as well as 1-to-1 settlement consultations. Appointments for in-person consultations can be made for:

Tuesday: 9:30am – 3:30pm
Wednesday: 9:30am – 3:30pm
Thursday: 9:30am – 3:30pm

(except statutory holidays)

Please make an appointment by calling 604-323-0901 or or emailing [email protected].

View the COVID-19 Safety & Reopening Plan

We also continue to offer services through telephone and online channels during this time.