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S.U.C.C.E.S.S. wins Metropolis Award of Excellence for Service Provider of the Year

Posted date: March 30, 2022

March 30, 2022

Vancouver, B.C. – S.U.C.C.E.S.S. has been awarded a 2022 Metropolis Award of Excellence for Service Provider of the Year at the national Metropolis Conference in Vancouver.

The Metropolis Awards of Excellence recognize and celebrate outstanding contributions to the field of immigration and settlement in Canada. This national award establishes a benchmark of achievement and excellence, bringing pride and peer acknowledgement to the deserving recipients.

“I am deeply honoured to accept this Metropolis Canada Award of Excellence in the Service Provider category on behalf of S.U.C.C.E.S.S.,” said Queenie Choo, CEO of S.U.C.C.E.S.S. and S.U.C.C.E.S.S. Foundation. “This award means so much to me because it comes from our peers who truly understand what it takes to deliver excellent care, services and support to immigrants and refugees in Canada.”

“Over the past 10 years I have led S.U.C.C.E.S.S., the sector has seen dramatic change and new pressures,” she added. “More than ever we need to collaborate, innovate and be guided by best practice, policy and research to ensure our services are effective, sustainable and client-centered now and in the future.”

The Metropolis Researcher Award and the Metropolis Policy Maker Award were also announced at the conference, with University of British Columbia Professor and Academic in Residence at IRCC, Dan Hiebert, lauded for his research excellence in the sector and Chief Statistician of Canada, Anil Arora, honoured for contributions to national immigration and settlement public policy.

Based on a nomination process, the Metropolis Canada Awards Subcommittee, consisting of members of the Conference Steering Committee, is responsible for selecting the Award recipients.

This year’s Metropolis Conference focused on “Reopening Canada: Looking to the future of Immigration, Settlement and Integration.” The conference provides an opportunity for the sector to discuss emerging issues, spark new research questions, make connections and find collaborators to explore new solutions to shared challenges.

In addition to accepting the Award, Choo served alongside Patrick MacKenzie, CEO of the Immigrant Employment Council of BC as Honorary Co-chair of the 24th annual Metropolis Canada Conference, which was held in Vancouver from March 24-26, 2022.

S.U.C.C.E.S.S. teams working in integrated settlement services were also invited to present at the Metropolis Conference.

Members of our Active Engagement and Integration Project (AEIP), together with partners from COSTI Immigrant Services and the Calgary Catholic Immigration Society, presented their service delivery experiences during the pandemic, at the conference. Their presentation, titled, “Effect of COVID-19 on Pre-Arrival and Post-Arrival Settlement Services: Challenges, Best Practices and Future Considerations” examined the impacts of the pandemic on services for newcomers. This project provides free pre-arrival settlement services for newcomers approved to immigrate to Canada and is funded by Immigration, Refugees and Citizenship Canada.

Our Associate Director of Strategic initiatives and Development, Abigail Cameron, also attended the event to share her work in a panel titled, “Discrimination and Racism in Employment: Perspectives from both Racialized Newcomer Women and Employers.” Cameron shared new work being undertaken by the Tri-Cities Local Immigration Partnership to implement and evaluate an anti-oppression framework and approach to building capacity in immigrant service agencies to combat systemic racism.

For more information
Elaine O’Connor
Director, Strategic Communications and Partnerships
[email protected]

About S.U.C.C.E.S.S.
Founded in 1973, S.U.C.C.E.S.S. is one of the largest social service agencies in Canada. Our multicultural, non-profit charitable organization offers a wide range of programs and services that promote the belonging, wellness, and independence of people at all stages of their Canadian journey. Programs and services are offered in the areas of newcomer settlement, English language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, seniors care and affordable housing. Learn more at

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