The help lines are answered seven days per week from 10am to 10pm.

Cantonese Line:1(888)-721-0596/Ext.2

Mandarin Line: 1(888)-721-0596/Ext.1

Korean Line: 1 (888)-721-0596 / Ext. 3

Farsi-Dari Line: 1 (888)-721-0596 /Ext. 4

All volunteers who answer calls receive intensive training in order to provide confidential and quality services.

S.U.C.C.E.S.S. adheres to strict client confidentiality and will only disclose client information when it is mandated by court order, there is suspected or known child abuse, or danger to oneself or others.


Volunteers contribute thousands of hours annually to providing emotional support to callers. If you would like to learn more about volunteering with the help lines, please contact:

Apply Online

The service is partially sponsored by Vancouver Coastal Health and Kirin Restaurant.
We acknowledge financial support of the Province of British Columbia and Public Health Agency of Canada.