Crystal has explored three different positions at S.U.C.C.E.S.S. over her career. She started in direct client services seeing the progress and success of the clients. Then, as an English teacher she worked with students on developing their skills to get into different fields such health care, customer service and security.

Working as a teacher at S.U.C.C.E.S.S. she had the opportunity to meet different people and learn from different cultures. After 20 years of being an English teacher, Crystal was encouraged by a supervisor to become a Best Practice Coordinator in May 2021, launching her into a new challenge. “When I’m teaching newcomers,” Crystal says, “we have such a connection to get together and practice the language—learning never stops.”

Neither does the gratitude she receives from students—at the end of one term, a student wrote her a poem using pictures of flowers Crystal had shared as conversation starters. “It was beyond what I have received as a teacher,” she recalls.

When she had to move to Vancouver Island, S.U.C.C.E.S.S. flexed with her to permit remote work. “The future is working remotely and S.U.C.C.E.S.S is very good at it,” she says. “Our hybrid model has shown this future is doable.” Crystal is grateful to be part of a workplace culture where everybody is “very helpful and generous with their time, they trust me to work on the assigned task—this gives me a lot of freedom.”

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