S.U.C.C.E.S.S. is pleased to announce our new Vision and Mission!

Settlement Practitioner

Closing date: July 31, 2020

Job Type:





$22.10 - $23.45 per hour


Settlement Practitioner Lead


35 hours per week



About the Position:

AEIP Pre-arrival Settlement Practitioner delivers pre-arrival settlement services to clients (with proof of eligibility for pre-arrival services) and ensures a continuity of service from pre-arrival to post-arrival. The Pre-arrival Settlement Practitioner provides settlement services for newcomers under the IRCC project themes:  a) Needs Assessments and Referrals, b) Information and Orientation, c) employment related services, d) Community Connections.

Reports to: Settlement Practitioner Lead


Key Duties and Responsibilities:

  • Performs needs assessment for newcomers and their family members and develop pre-arrival action plan based on identified needs
  • Provides one-on-one consultation online, by phone or via email to address individual settlement/employment needs and helps them make informed settlement decisions
  • Plans and organizes group sessions so as to familiarize the new immigrants with available resources in the community and to enhance their adjustment in the Canadian society
  • Conducts and/or moderates orientation and workshops on specific settlement/employment subjects to immigrant clients
  • Works with community service providers in Canada to deliver webinars on topics, such as school system and health care resources
  • Connects clients with AEIP Canadian Partner for one-on-one consultation on provincial specific preparation prior to departing to Canada
  • Follow ups with clients who landed in Canada for outcomes and evaluation
  • Documents client needs, action items, attendance records, progress notes and outcomes to secured client database and iCare for referral, report and evaluation
  • Maintains and prepares current and accurate statistics, records and reports in order to assist the management team in meeting funder’s requirements in program monitoring, planning and budgeting
  • Promotes and market the program to suitable contacts within the business, community, non-profit and public sector
  • Participates in staff/committee meetings for the purpose of sharing information and coordinating activities, improving efficiencies and effectiveness


Qualifications and Experience:

  • Relevant post-secondary education or equivalent training
  • Experience in working with immigrants and refugees
  • Knowledge regarding settlement/employment information and resources
  • Knowledge on the needs of pre-arrival clients
  • Knowledge of Case Management process is an asset
  • Experience in conducting workshops and events
  • Experience in one-on-one settlement service delivery
  • Experience in interpersonal and intercultural communication techniques


Job Skills and Abilities:

  • Excellent verbal and written communication skills
  • Knowledge of a second language, such as French or Spanish, is an asset
  • Excellent interpersonal and group facilitation skills
  • Excellent active listening skills
  • Excellent team player with ability to work independently
  • Excellent time and resource management skills
  • Strong computer skills (including internet proficiency)
  • Able to work with individuals and communities facing cultural
  • Able to create and maintain client records and reports
  • Able to develop, promote, deliver and facilitate orientation and settlement-related themed workshops


Other Requirements:

  • Clear criminal record check
  • Ability to work flexible schedules (i.e. early mornings, evenings and/or weekends) if required.
  • Travel, if required.


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application by July 31, 2020, and submitting applications to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.