S.U.C.C.E.S.S. is pleased to announce our new Vision and Mission!

Settlement Practitioner

Closing date: October 14, 2020

Job Type:





$23.95 to $25.41/Hour


21 Hours/Week

Job Number:




Reports To:

Settlement Coordinator

Division: Settlement & Family Services

Program: Immigrant Settlement & Integration Program

Number of Positions: 1

About the Position:

Delivers outcome-oriented settlement program to IRCC eligible newcomers (permanent residents, live-in caregivers and refugees). The Settlement Practitioner provides settlement services for seniors, women, men and youth under the following components:  a) Needs Assessments and Referrals; b) Information and Orientation; c) Employment Related Services; d) Community Connections; and e) Support Services.

Reports to: Settlement Coordinator

Key Duties & Responsibilities:

  • Performs formal review of newcomer needs across a broad spectrum of settlement areas (language, employment, housing, community connections, etc.)
  • Develops Settlement Plan and follow-up support for newcomers based on identified needs and government, professional, business, and community services available
  • Performs clients’ data entry using IRCC provided system
  • Refers or arranges clients to appropriate services as needed (e.g. crisis counselling)
  • Provides newcomers with client-centered settlement and integration information and orientation services about Canada and the community they intend to settle
  • Delivers one-on-one consultation in-person, via email, online and by phone
  • Provides information and orientation through workshops, group sessions and classes
  • Liaises with government, professional, business, schools, and community services as necessary to ensure the provision of accurate and detailed information to newcomers and client settlement needs are met
  • Facilitates bridging activities such as mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions
  • Facilitates guided visits for newcomers to foster familiarization to existing government and community resources and support
  • Plans and implements large and small events
  • Performs cultural interpretation between clients and service providers
  • Occasionally, performs interpretation for workshop speakers where applicable
  • Occasionally, translates resources for newcomers
  • Outreach to newcomers through participating community events
  • Outreaches to local communities and organizations (e.g. public libraries, community recreation and senior’s centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients
  • Attends program meetings on service delivery issues
  • Provides up-to-date information to Regional Manager or Settlement Coordinator regarding changes to community services, government departments and procedures
  • Works on improving program service outcomes and day-to-day services to newcomers by participating in professional development as assigned
  • Performs other related duties as assigned by Regional Manager or Settlement Coordinator

Qualifications & Experience:

  • Bachelor’s Degree in Social or Human Sciences
  • Experience in working with immigrants, live-in caregivers and refugees
  • Knowledge about settlement information and resources
  • Knowledge of the geographic area served
  • Knowledge in one or more of the IRCC components
  • Experience in conducting workshops and events
  • Experience in one-on-one settlement service delivery
  • Experience in applying interpersonal and intercultural communication techniques

Job Skills & Abilities:

  • Excellent oral and written communication skills;
  • Second language in Cantonese and/or Mandarin is considered an asset
  • Excellent people, active listening, and group facilitation skills
  • Excellent time and resource management skills
  • Able to work independently and as a team
  • Excellent computer skills (including internet proficiency)
  • Ability to work with individuals and communities facing cultural adjustment challenges
  • Ability to create, and maintain client records and reports
  • Able to design, promote, deliver and facilitate orientation and education workshops
  • Proficient with virtual communication platforms such as Zoom, Go To Meeting and Skype

Other Requirements:

  • Clear Criminal Record Check required
  • Able to work occasional evenings and weekends


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Settlement Practitioner – ISIP Vancouver” by 4pm, October 14, 2020 and submitting  resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.