S.U.C.C.E.S.S. is pleased to announce our new Vision and Mission!

Employment Counsellor

Closing date: September 15, 2020

Job Type:





$25.83 - $27.40 per hour


35 hours per week



Reports To:

Centre Manager

Key Duties & Responsibilities:

  • Conducts formal needs assessments through a structured interview process to jointly identify and prioritize issues that are keeping the client from achieving employment 
  • Develops personalized plans that address client’s needs and make use of the targeted services available within the ESC, and make referrals to community resources as needed 
  • Monitors client progress by reviewing activities, learning outcomes, and results on an agreed upon schedule and communication medium 
  • Reviews, revises and updates action plans as necessary to enhance self-sufficiency and sustainable labour market attachment 
  • Ensures the client achieves employment (or community attachment) in a timely manner 
  • Utilizes the integrated case management system (ICM) to capture client data and to evidence qualitative and quantitative outcomes 
  • Writes client progress notes, follow up reports and success stories 
  • Opens, maintains and closes client files using the ICM 
  • Understands and completes work in accordance with WorkBC policy and S.U.C.C.E.S.S. performance expectations  
  • Determines client need and eligibility and administer financial supports when appropriate 
  • Completes necessary documentation and prepares financial reports as required 
  • Ensures client activities are based on need and fall within the scope of the budget parameters 
  • Ensures billing milestones and employment sustainment targets for the program are met on an individual basis each month 
  • Attends and contributes to team meetings 
  • Communicates effectively with service providers, funders, internal stakeholders and clients 
  • Performs other related duties as requested, including providing back up and client services in the Self-Serve Area, Facilitation and Job Placement or Job Sustainment Services  


Qualifications & Experience:

  • Bachelor degree preferred – a combination of education, career development,  human resources or social work experience will be considered 
  • WorkBC case management experience and solid ICM knowledge are considered an asset 
  • CCDP or CPHR designation is considered an asset 
  • Non-Violent Crisis Intervention (NVCI) training or other conflict mediation training 
  • First Aid Mental Health training 
  • Knowledge of local labour market and across a variety of industry sectors 
  • Knowledge of BC’s Employment Standards Act 
  • Knowledge of community resources or services to support clients’ needs 


Job Skills & Abilities:

  • Able to establish and maintain productive counselling relationships with clients 
  • Able to assess personal characteristics (interests, values, aptitude, personality traits), learning style, vocational identity, conditions of the work environment (tasks, expectations, norms, and qualities of the physical and social settings), as well as career development learning needs 
  • Able to assist clients to develop employability and job search skills 
  • Excellent written and verbal communication skills 
  • Excellent time management and organizational skills 
  • Able to analyse data and statistics and measuring outcomes 
  • Excellent in using business technologies, including Windows environment and MS Office, printer/scanners and web based research tools 
  • Able to conduct needs assessments and develop timely and effective action plans to maintain client engagement and achieve employment goals 
  • Able to manage client data and effectively document the counselling process while working with multiple client cases 
  • Able to self-manage a complex and flexible work schedule 
  • Creative and passionate in working with clients to enhance labour market attachment 
  • Able to adjust and be flexible to changes in service delivery models, the labour market or participant trends 
  • Excellent problem solving skills  
  • Able to work in a fast paced environment 
  • Additional language an asset


Other Requirements:

  • Clear criminal record check 
  • Able to work at different centre locations within the catchment area


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application and using the following e-mail subject line “Employment Counsellor” by September 15, 2020, to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.