S.U.C.C.E.S.S. is pleased to announce our new Vision and Mission!

Associate Program Director

Closing date: July 23, 2020

Job Type:





$39.64 / hour


35 hours per week


Greater Vancouver

Reports To:

Program Director

About the Position:

The Associate Program Director (APD) is responsible for providing leadership to deferral and provincial funded settlement and family programs for eligible clients and families. The APD is accountable for the effective service delivery, performance results and evaluation of the client-centred programs. The APD is also responsible for the oversight of the financial management of the contract agreements, and ensures that the project operates in accordance with funder guidelines. Additionally, the APD reviews client data and monitors trends and issues to assist the Program Director in developing best practices for achieving best possible client outcomes. 


Key Duties & Responsibilities:


  • Accountable for, at a systems level, a high standard of trained staff, program outcomes and financial performance of the programs 

Standards and Performance 

  • Develops a high standard of financial management and key performance reporting system, including sound financial practices, and ensures the successful implementation by all the direct reports in the program 
  • Ensures the existence of a system for program data collection, financial reporting, client needs analysis, PQI and program evaluation 
  • Ensures a high standard of service delivery to clients that is consistent with funder priorities and guidelines 
  • Develops and updates operational policies and guidelines for the delivery of client-centred programming 
  • Collaborates the Division Best Practices Coordinators to develop client-centred, trauma-informed, inclusive and anti-oppressive best practices pertaining to service delivery to eligible clients 

Integration and Collaboration 

  • Ensures the implementation of client-centred and integrated service delivery by working collaboratively with S.U.C.C.E.S.S. management team of IRCC and non-IRCC funded programs, Finance, Human Resources, IT and Central Administration 

Operations and Staff Management 

  • Assists the Program Director with recruitment and selection for leadership positions 
  • Conducts  performance appraisals for programs’ coordinators 
  • Prepares and manages the operating budget 
  • Reviews overall financial data in relation to programming activities, to monitor and measure productivity, target progress and activity levels 
  • Ensures that required program and financial information is provided in a timely and appropriate manner to internal and external stakeholders 
  • Ensures critical financial information is disseminated and utilized between relevant program staff on a timely basis 
  • Establishes long and short-term goals for programs and ensures sustainability by identifying and implementing mitigation measures pertaining program, financial, and human resources risk factors 
  • Reviews client data and monitors trends and issues to advise the Best Practices Coordinator to develop best practices for achieving client outcomes 
  • Collaborates with the Division Best Practices Coordinators to design and implement professional development programs based on best practices of service delivery for staff 
  • Supports the Program Director to act as a liaison between S.U.C.C.E.S.S. and funders, when necessary, regarding the funding contracts 
  • Assists Program Director in supporting senior management roles in the absence of the incumbent or in situations that they are unable to perform their duties 

Leadership and Representation 

  • Supports the Program Director to provide subject expertise and leadership (i.e. public speeches, media interviews, research papers, conference presentations and government consultations) on settlement issues, in particular related to clients, trends, and analysis  regarding the integration of newcomers of provincial and national levels 
  • Liaises and develops working relationships and resources on behalf of S.U.C.C.E.S.S. for enhancing the programming with provincial and federal governments, umbrella organizations, provincial/regional professional and business associations and head office of corporations in Canada 
  • Perform other related duties as assigned by the Program Director or Director of Integrated Services for Newcomers  


Qualifications and Experience:

  • Master’s degree in social sciences, social work, counselling psychology or education or related discipline  
  • A minimum of 5 (five) years of senior management experience, preferably in a not-for-profit environment 
  • A combination of relevant and equivalent education and experience may be accepted 
  • Experience with multicultural and/or multi-barriered clientele 
  • Experience with immigrant and refugee related services, and trauma-informed, inclusive and anti-oppressive practices 
  • Experience with program and community development 
  • Experience with managing government funded programs 
  • Experience with financial and program management 
  • Knowledge in intercultural issues and diversity and inclusion principles 


Skills and Abilities:

  • Strong leadership abilities and sound judgement 
  • Ability to work collaboratively and across disciplines for a common goal 
  • Excellent verbal and written communication skills  
  • A second language is considered an asset  
  • Strong presentation and interpersonal skills 
  • Ability to aggregate and analyze information and data for effective client-centred program planning and delivery 
  • Ability to multi-task and prioritize concurrent tasks and assignments 
  • Excellent organizational, planning and time management skills 


Additional Requirements:

  • Clear criminal record check – vulnerable sector 
  • Participation in meetings, conferences and other events may involve long work days and/or evening/weekend work 
  • Occasional travelling is required 


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by July 23, 2020 and include “Associate Project Director” in the e-mail subject line when submitting applications to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.