COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Best Practices Coordinator

Closing date: August 12, 2022

Job Type:

Permanent Full-Time




$33.00 - $34.67 per hour


35 hours per week

Job Number:



Vancouver / Tri-Cities

Reports To:

Program Director

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Settlement & Family Services

Program: Action Commitment Transformation (ACT)

Employment Type: Permanent Full-Time

Number of Position: 1

About the Position:

The Best Practices Coordinator provides support to the Action Commitment Transformation (ACT) Program by training and coaching staff on an ongoing basis. This position ensures that services are applying and practicing current and emerging best practices across the IRCC service streams. The Best Practices Coordinator is responsible in developing current service models to meet emerging client needs, contract compliance, and agency/accreditation standards. The position also assists with the evaluation and analysis of service delivery, service models, and client flows. Finally, this position is also responsible in providing recommendations for service development. 

Reports to: Program Director

Key Duties & Responsibilities:

  • Supports ACT program staff in delivering services in accordance with current and emerging best practices of settlement services to multi-barriered families, adults and youth
  • Supports ACT program staff with training and service coaching to ensure high level of service delivery through a trauma-informed and anti-oppressive lenses
  • Researches and prepares information on emerging best practices, core competencies, and client needs to strengthen program delivery for clients in order to ensure high service outcomes and quality that are consistent with IRCC, agency, and accreditation standards
  • Assists with the development and update of program manuals and related guidance documents which outlines service protocols/standards reflecting the best practices
  • Assists with the development and coordination of core and additional professional development training for ACT staff to ensure service delivery excellence
  • Researches and prepares information relating to immigration and settlement trends, including multi-barriered newcomer mental health and wellness in BC and Canada
  • Collects, collates and assists with the reporting of programming data
  • Develops partnerships with training and best practice experts in the areas of settlement, diversity and inclusion, crisis intervention, and mental health and wellness
  • Supports evaluation and analysis of service delivery, service models, service activities, and client flows
  • Makes recommendations to improve services in order to, more effectively and efficiently, serve multi-barriered clients to achieve settlement outcomes
  • Performs other related assignments as required by the Program Director

Qualifications & Experience:

  • Graduate degree in social work, counselling or a related field
  • Relevant work experience working with multi-barriered individuals 
  • Training in Trauma-Informed and Anti-Oppressive Practices is an asset 
  • Knowledge of settlement service delivery models and terminology
  • Knowledge of adult education methodologies

Job Skills & Abilities:

  • Excellent written and oral communication skills 
  • Additional languages considered an asset
  • Excellent interpersonal and intercultural communication skills 
  • Excellent critical and analytical thinking skills
  • Excellent time management, organizational and administrative skills
  • Excellent technical skills in MS office
  • Ability to understand contract management systems
  • Ability to work independently and as a part of a team
  • Ability to support individuals facing cultural adjustment challenges and barriers

Other Requirements:

  • Criminal Record Check Required
  • Able to work evenings and weekends as required
  • Able to travel to multiple service locations within Greater Vancouver


About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

  • paid time off ‘monthly wellness days’ (up to 12 days per year)
  • additional agency holidays (3 additional statutory holidays)
  • 2 weeks annual vacation (starting) and up to 5 weeks (maximum)
  • company-funded pension (GRRSP)
  • extended health & dental plan
  • employee & family assistance programs
  • access to wellness programs (such as subscription to Headspace) , and more


S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by emailing your application including the following e-mail subject line “Best Practices Coordinator” by 11:59pm August 12, 2022 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.