COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Settlement Practitioner

Closing date: December 3, 2021

Job Type:

Permanent Part-Time




$23.95 to $24.67 per hour


28 hours per week

Job Number:




Reports To:

Settlement Coordinator

Division: Settlement and Family Services

Program: Immigration Settlement & Integration Program (ISIP)

Number of Positions: 2

About the Position:

Deliver outcome-oriented settlement program to eligible newcomers. The Settlement Practitioner delivers settlement services for seniors, women, men and youth under the following components:  a) Needs Assets Assessments and Referrals, b) Information and Orientation, c) Employment Related Services, d) Community Connections and e) Support Services.

Reports to: Settlement Coordinator

Key Duties & Responsibilities:

  • Performs formal review of newcomer needs across a broad spectrum of settlement areas (language, employment, housing, community connections, etc.)
  • Develops Settlement Plans and follow-up support for newcomers based on identified needs with consideration of government, professional, business and community services available
  • Performs clients’ data entry using IRCC provided system
  • Refers or arranges clients to appropriate services as needed (i.e. crisis counselling)
  • Provides newcomers with client-centered settlement and integration information and orientation services about Canada plus the community they intend to settle
  • Delivers one-on-one consultations via various communication methods (i.e. in-person, email, online and by phone)
  • Provides information and orientation through workshops, group sessions and classes
  • Liaises with government, professional, business, schools and community services as necessary to ensure provision of up-to-date, accurate and detailed information to newcomers and client settlement needs
  • Facilitates bridging activities such as mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions
  • Facilitates guided visits for newcomers to foster familiarization to existing government and community resources and support
  • Plans and implements large and small events
  • Performs cultural interpretation between clients and service providers
  • Performs interpretation for workshop speakers where applicable
  • Translates resources for newcomers
  • Plans and implements large and small events
  • Outreaches to local communities organizations (i.e. public libraries, community recreation and senior’s centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) in order to conduct program promotion and recruit new clients
  • Attends program meetings on service delivery issues
  • Provides up-to-date information to the Regional Manager or Settlement Coordinator within the service region regarding changes to community services, government departments and procedures
  • Works on improving program service outcomes and day-to-day services to newcomers by participating in professional development programs as assigned
  • Documents clients’ needs, settlement plans, attendance records, and program outcomes to client database
  • Performs other related duties as assigned by Settlement Coordinator or Regional Manager

Qualifications & Experience:

  • Bachelor’s Degree in Social or Human Sciences
  • Experience in working with immigrants, live-in caregivers and refugees
  • Experience with multicultural clientele and immigrant related services
  • Experience in conducting workshops and events
  • Experience in one-on-one settlement service delivery
  • Knowledge of settlement information and resources
  • Knowledge of the local geographic area

Job Skills & Abilities:

  • Excellent written and oral communication skills
  • Excellent interpersonal and intercultural communication skills
  • Ability to work independently and as a part of a team
  • Second language knowledge in Chinese Cantonese and/or Chinese Mandarin or Farsi is an asset
  • Excellent technical skills in MS Office and web-based applications (e.g. MS Teams and Zoom)
  • Excellent resource, time management and organizational skills
  • Excellent attention to detail and commitment to excellence in service delivery
  • Excellent group facilitation skills
  • Ability to work with individuals and communities facing cultural adjustment challenges
  • Ability to design, promote, deliver and facilitate orientation and education workshops

Other Requirements:

  • Criminal Record Check Required
  • Able to work evenings and weekends as required


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Settlement Practitioner” by 5:00pm December 3, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.