COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Housing Assistant

Closing date: December 6, 2021

Job Type:





$22.00 per hour


35 hours per week

Job Number:




Reports To:

Residence Care Manager

Division: Housing

Program: S.U.C.C.E.S.S. Pender Residence (SPR)

Number of Positions: 1

About the Position:

To assist the Housing Team maintain an efficient and effective Housing Services Office for a portfolio of affordable rental buildings.  This position will assist in the overall administration and operation of both tenant services and facility maintenance.

Reports to: Residence Care Manager

Key Duties & Responsibilities:

  • Performs reception and administrative duties such as answering calls, corresponding to email and in-person walk-ins, preparing meeting agendas and taking minutes
  • Provides administrative and clerical support for Housing Services and Facility Maintenance (e.g.: preparation and distribution of notices/correspondences to tenants, preparing documents, organizing and updating tenants’ information, records and files in provided software and physical files, income verification and annual rent reviews)
  • Coordinates tenancy items such as tenant wait lists, tenant applications, tenant selections, reference and credit checks, interviewing of prospective tenants, showing vacant suites, preparing and signing of tenancy agreements, explaining rules and regulations, tenant move-ins and move-outs
  • Collects tenants’ rent and security deposits, while maintaining the accuracy of tenant financial information and rent payable
  • Orders office, maintenance and unit supplies
  • Maintains and retains maintenance records, purchase orders, expense reports, billing for residential suites, common areas and other legal requirements
  • Prepares Maintenance Reports, Financial Reports and Maintenance Schedules
  • Controls and maintains key system and record for the property
  • Prepares documents for arbitration and RTA hearings and attends as required
  • Performs other related duties as assigned by the Residence Care Manager

Qualifications & Experience:

  • Post-secondary education
  • Minimum three years’ experience working in a team and office setting
  • Experience working in customer relations; preferably housing and tenant relations
  • Knowledge of repairs and maintenance
  • Knowledge of personal computers and business-based software programs
  • Knowledge of the Residential Tenancy Act and other related legislations and regulations
  • Knowledge of the BC Strata Property Act
  • Knowledge of BC Housing Management Commission housing programs

Job Skills & Abilities:

  • Ability to establish and maintain professional relationship with tenants, staff and visitors
  • Ability to work under pressure and stay calm on stressful situations
  • Ability to be flexible and adapt to change and shifting of priorities
  • Ability to handle and manage private and confidential information
  • Ability to take initiative
  • Ability to prevent and respond to problems on a timely manner
  • Ability to work independently and part of a team
  • Excellent communication and problem-solving skills to handle tenant complaints and difficult conflict situations
  • Excellent verbal and written communication skills
  • Excellent emotional management skills
  • Excellent interpersonal skills
  • Excellent conflict resolution skills
  • Excellent time management and organizational skills
  • Excellent MS Office suite skills
  • Second Language knowledge in Chinese Cantonese is an asset

Other Requirements:

  • Criminal Record Check Required
  • Able to work evenings and weekends as required


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Housing Assistant” by 5:00pm December 6, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.