COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Digital Navigator

Closing date: October 29, 2021

Job Type:

Permanent Full-Time




$26.96 per hour


35 or more hours per week

Job Number:




Reports To:

Regional Manager

Division: Settlement & Family Services

Program: Immigrant Settlement and Integration Program (ISIP)

Number of Positions: 1

About the Position:

The Digital Navigator coordinates opportunities that support newcomers to access online and remote settlement services with greater confidence and effectiveness. The Digital Navigator mentors through facilitating workshops and drop-in sessions that focus on digital literacy topics and tools

Reports to: Regional Manager

Key Duties & Responsibilities:

  • Facilitates workshops and drop-in sessions on increasing digital literacy and familiarity with accessing remote services
  • Provides one-to-one digital coaching to clients
  • Facilitates online client registration and accesses for settlement workshops
  • Liaises with Community Connections Coordinators
  • Coordinates the work of multilingual online volunteer navigator mentors
  • Assists creating online volunteer navigator mentorship management processes including: orientation, training and multilingual materials to support client digital literacy, and maintaining online privacy and confidentiality
  • Other related duties as assigned by the Regional Manager

Qualifications & Experience:

  • Bachelor of Education, Social Sciences or other relevant diploma or certification in a related field of study
  • Experience and/or relevant training on teaching others how to use computers and the internet
  • Experience working with immigrants, live-in-caregivers and/or refugees
  • Experience with multicultural clientele and immigrant-related services
  • Experience facilitating online webinars and in-person workshops
  • Experience delivering one-to-one support services
  • Experience coordinating volunteers
  • Knowledge of MS Teams, Zoom, Moodle and web-based applications and online learning platforms
  • Knowledge of settlement information and resources is an asset

Job Skills & Abilities:

  • Excellent group facilitation skills
  • Excellent project coordination skills
  • Excellent interpersonal and intercultural communication skills
  • Excellent written and oral communication skills
  • Second language knowledge in Mandarin/Cantonese is considered an asset
  • Ability to be task-oriented, work independently and in a cooperative team environment
  • Ability to work with individuals and communities facing cultural adjustment challenges and multiple barriers
  • Ability to design, promote, deliver and facilitate digital literacy webinars/workshops

Other Requirements:

  • Criminal Record Check Required
  • Ability to work evenings and weekends as required


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Digital Navigator” by 5:00pm October 29, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.