COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Client Service Support Worker

Closing date: June 28, 2021

Job Type:

Permanent Full-Time




$20.91 - $21.43 per hour


35 hours per week

Job Number:




Reports To:

Senior Program Manager

Division: Settlement & Family Services

Program: Action Commitment Transformation (ACT)

Number of Positions: 1

About the Position:

The Client Service Support Worker provides hands on service delivery support to ACT Case Managers and vulnerable immigrants and refugees to access ACT service to achieve their settlement and integration goals. The Client Service Support Worker is also responsible for providing client support during life skills group sessions and field trips to ensure the program functions for service delivery.

Reports to: Senior Program Manager

Key Duties & Responsibilities:

  • Provides assistance to clients with their transportation support when they access ACT service
  • Provides assistance in preparing the classroom, instructional materials and refreshments when clients attend the ACT life skills group program
  • Provides assistance in making copies of resources or program materials to clients
  • Maintains office and classroom supplies for client service delivery and facility needs
  • Arranges physical setup for service delivery
  • Provides language support to clients during life skill group sessions when required
  • Ensures all services meet the accreditation standards
  • Attends supervision and team meetings
  • Attends division staff meeting and training opportunities as required
  • Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families
  • Performs other tasks as assigned by Senior Program Manager and/or Program Director

Qualifications & Experience:

  • Post-secondary education
  • Demonstrates understanding and knowledge about vulnerable immigrant population
  • Demonstrates experiences working with diverse vulnerable immigrant population
  • Demonstrate knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills

Job Skills & Abilities:

  • Excellent verbal and written communication skills in English; second language in Arabic, Spanish, or Farsi to perform language-specific service is an asset
  • Excellent in interpersonal and communication skills
  • A good team player with internal and external stakeholders
  • Ability to deal effectively with people from diverse backgrounds
  • Proficiency in the use of Microsoft Office Suite and basic internet skills
  • Multi-tasking and flexible

Other Requirements:

  • Criminal Record Check(Vulnerable Sector) Required
  • Able to work evenings and weekends as required
  • Able to travel occasionally
  • Eligible to work in Canada


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Client Service Support Worker” by 5:00pm June 28, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.