COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Program Assistant

Closing date: June 21, 2021

Job Type:

Permanent Full-Time




$23.53 to $25.34 per hour


35 hours per week

Job Number:




Reports To:

Regional Manager

Division: Settlement & Family Services

Program: Immigrant Settlement and Integration Program (ISIP)

Number of Positions: 1

About the Position:

The Program Assistant is responsible for providing direct service delivery to students and clients. This position liaises between students, clients, staff and community stakeholders. The Program Assistant also helps to provide relevant settlement services to support their residency in Canada.

Reports to: Regional Manager

Key Duties & Responsibilities:

  • Provides needs assessments and referrals
  • Delivers settlement and service information to clients
  • Provides demonstrations and advices to clients on accessing settlement information and resources
  • Addresses client needs through providing referrals to appropriate agency, community, and governmental resources
  • Delivers translation and interpretation support to clients on accessing settlement services where appropriate
  • Produces and disseminates settlement, community, and government service materials to clients
  • Distributes governmental or other related settlement information to assist clients on completing forms
  • Assists clients in applying to Language Assessment Centres
  • Refers clients to other community, government, and language training services based on needs
  • Supports the team in the delivery of program activities such as classes, workshops, orientations, and other group-based activities
  • Assists with program-related accounting responsibilities such as creating purchase orders, and following up with vendors as necessary
  • Other related duties as assigned by the Regional Manager

Qualifications & Experience:

  • Bachelor’s Degree in Social or Human Sciences
  • Experience in working with immigrants, newcomers, and refugees
  • Experience with multicultural clientele and immigrant related services
  • Experience in settlement services
  • Knowledge of settlement information and resources
  • Knowledge of the local geographic area

Job Skills & Abilities:

  • Excellent written and oral communication skills
  • Additional languages are considered an asset
  • Excellent interpersonal and intercultural communication skills
  • Excellent technical skills in MS Office and web-based applications
  • Excellent attention to detailed and confidential information
  • Ability to work independently and as a part of a team
  • Ability to work with individuals and communities facing cultural adjustment challenges

Other Requirements:

  • Criminal Record Check Required
  • Able to work evenings and weekends as required


S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Program Assistant” by 5:00pm June 21, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.