COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

CANN Program Officer

Closing date: May 31, 2021

Job Type:





$21.50 per hour



Job Number:



YVR Airport

Reports To:

Program Supervisor

Division: Community Airport Newcomers Network (CANN)

Program: CANN

Number of Positions: 4

About the Position:

The Program (CANN) Officer provides information, orientation, and referral services to new immigrants, refugees, and temporary foreign workers arriving at the Vancouver International Airport and facilitates the landing process.

Reports to: Program Supervisor

Key Duties & Responsibilities:

  • Welcomes clients and provides assistance in landing procedures, interpretation, transportation to temporary residence, overnight stay, and connecting flights
  • Conducts need assessments and uses various platforms to provide client-centered orientation and information on settlement steps, life in Canada, and rights and responsibilities
  • Conducts queue monitoring of airport reception activities
  • Ensures proper documentation processing for clients on applicable items such as Government transportation loans, Interim Federal Health, Single Journey Documents, and Confirmation of Permanent Residence
  • Provides referral services to clients based on individual client needs
  • Collects client data for funder reporting and data entry purposes
  • Provides input and assistance in program development and design
  • Promotes national settlement, community, and government services and events
  • Attends staff meetings and training as assigned
  • Stocks up bulk deliveries of written resource materials
  • Provides input and contributes to the development of CANN publications and electronic materials for clients and ensures accuracy of all materials relating to government, community, settlement services and/or events across Canada
  • Provides translation of materials as necessary
  • Keeps up to date on national immigration and temporary foreign worker related policies, programs and services, events, and shifting trends in client’s arrivals
  • Other related duties as assigned by the Program Supervisor

Qualifications & Experience:

  • Bachelor’s Degree in Social/Human Sciences or equivalent combination of education, training, and experience in the social services sector
  • Minimum of 2 years’ of experience in a social services related sector
  • Experience working with newcomers and diverse clientele
  • Knowledge of settlement and integration processes
  • Knowledge of programs for new immigrants, refugees and temporary foreign workers
  • Knowledge of immigration and foreign worker related trends, policies and resources
  • Knowledge of database and website development is an asset

Job Skills & Abilities:

  • Excellent written and oral communication skills
  • Second language in French, Arabic, Somali, Tigrinya, Farsi and/or Rohingya is considered an asset
  • Able to work independently and as a part of a team
  • Excellent interpersonal skills
  • Excellent attention to detail and commitment to excellence in service delivery
  • Excellent technical skills in MS Office and web-based applications
  • Excellent research and technology utilization skills
  • Able to respond quickly to new or changing work demands

Other Requirements:

  • Criminal Record Check Required
  • Airport Security Clearance Required
  • Able to stay standing for a prolonged period of time
  • Able to be on-call and work extended shifts, split shifts on short notice as required
  • Able to work flexible schedules (early mornings, late evenings and weekends) as required

S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “CANN Program Officer by 11:59pm May 31, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.