COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Program Officer

Closing date: May 7, 2021

Job Type:

Permanent Full-Time




$20.88 - $21.51 per hour


35 hours per week

Job Number:




Reports To:

Program Coordinator

Division: Settlement & Family Services

Program: BC Settlement and Integration Services (BCSIS)

Number of Positions: 1

About the Position:

The Program officer (PO) supports the settlement and integration of newcomers who are temporary foreign workers, international students, refugee claimants, provincial nominees, as well as naturalized citizens. This PO assists clients with their immigration and settlement needs, accessing labour markets, connecting to local community and upgrading English language proficiency. The PO is also responsible for providing information orientation, referrals, facilitating workshops, and supporting events and community connections activities.

Reports to: Program Coordinator

Key Duties & Responsibilities:

Program Promotion and Clients Recruitment

  • Participates in community events and internal and external meetings approved by Program Coordinator
  • Performs program promotion and marketing activities
  • Keeps the program’s activities in the Agency’s website up-to-date
  • Meets the annual target number of eligible clients
  • Outreaches to local communities organizations (e.g. public libraries, community recreation and seniors centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients

Direct Client Service Delivery

  • Performs client intake and assesses clients’ needs
  • Provides information and orientation services at multiple service delivery sites
  • Stays up-to-date on clients’ emerging needs and trends
  • Delivers in-person and online services and workshops, such as one-on-one information and orientation and group facilitation that support the settlement, immigration, employment and integration needs of the eligible clients
  • Assists clients navigate the appropriate immigration pathways to permanent residence
  • Supports clients’ access to government, community and employment networks, services and programs
  • Updates Program Coordinator regarding changes to community and government services and procedures
  • Maintains accurate service records and compiles monthly statistics
  • Participates in staff meetings and trainings
  • Assists and participates in Agency events
  • Perform other related tasks as assigned by Program Coordinator

Qualifications & Experience:

  • Bachelor’s Degree in Social or Human Sciences
  • Certified Career Development Practitioner (CCDP) certification an asset
  • Experience in working with temporary foreign workers, naturalized citizens and international students with work permits
  • Experience in facilitating in-person and online workshop presentations and special events
  • Knowledge of BC settlement, immigration information and local resources
  • Knowledge of local labour market information

Job Skills & Abilities:

  • Excellent verbal and written communication skills
  • Second language in Mandarin, Cantonese, Spanish and/or Punjabi is an asset
  • Excellent group facilitation skills
  • Excellent interpersonal and intercultural communication skills
  • Able to work independently and as a team
  • Excellent time and resource management skills
  • Excellent computer skills (including internet proficiency)
  • Able to work with individuals and communities facing cultural adjustment challenges
  • Able to create and maintain client records and reports
  • Able to design, promote, deliver and facilitate orientation and education workshops

Other Requirements:

  • Criminal record check required
  • Frequent travel within service regions for program delivery
  • Occasional evening and weekend duties

S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Program Officer” by 5:00pm May 7, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.