COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Business Systems Analyst

Closing date: April 26, 2021

Job Type:

Permanent Full-Time




$36.23 - $38.00 per hour


35 hours per week

Job Number:




Reports To:

Director of People and Technology

Division: Corporate Support

Program: Information Technology

Number of Positions: 1

About the Position:

This position is responsible for gathering, compiling, analyzing, business/program needs requirements of stakeholders with the technology solutions required to meet these needs. The Business Systems Analyst will apply proven communication, analytical, and problem-solving skills to help the business/programs make good technology decisions and optimize processes. The position will play a pivotal role in ensuring IT’s understanding of business requirements.

Reports to: Director of People & Technology

Key Duties & Responsibilities:

Strategy & Planning:

  • Collaborate with project sponsors to determine project scope and vision.
  • Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Work with stakeholders and project team to prioritize collected requirements.
  • Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition & Deployment:

  • Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchase efforts.
  • Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
  • Participate in the selection of any requirements documentation software solutions that the organization may opt to use.

Operational Management:

  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Develop and utilize standard templates to accurately and concisely write requirements specifications.
  • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
  • Where applicable, develop prototypes and interfaces and attributes based on user requirements.
  • Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
  • Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
  • Assist with the interpretation of user requirements into feasible options and communicate these options to the business stakeholders.
  • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine, as necessary.
  • Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
  • Other related duties as assigned by the Program Director.

Qualifications & Experience:

  • College diploma or university degree in the field of business administration, computer science, finance or information systems and three to five years related work experience.
  • Demonstrated knowledge of the organization’s core business process and operations.
  • Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
  • Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
  • Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
  • Clear understanding of product management and market placement.
  • Demonstrated project management skills and project management software skills, including planning, organizing, and management resources.
  • Understanding of application development and software development life cycle concepts.
  • Working technical knowledge of programming languages like SQL.
  • Working knowledge of network and operating systems, protocols, and standards.
  • Extensive experience with the organizations core software applications.
  • Excellent understanding of the organization’s goals and objectives.
  • Knowledge of applicable data privacy practices and laws.

Job Skills & Abilities:

  • Ability to exercise independent and sound judgement, execute and follow through on it
  • Ability to effectively prioritize and execute tasks while under pressure
  • Ability to work with all levels of management and staff
  • Ability to work in a team-oriented, collaborative environment for a common goal
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent listening and interpersonal skills
  • Highly self-motivated and directed.
  • Logical and efficient, with keen attention to detail
  • Strong customer service orientation.
  • Strong project management skills with the ability to manage multiple projects simultaneously.

Other Requirements:

  • Criminal Record Check Required
  • Able to work flexible schedules
  • Able to travel to multiple locations as required

S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Business Systems Analyst” by 5:00pm April 26, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.