COVID-19 Health & Safety Updates from S.U.C.C.E.S.S.

Outreach Services Manager

Closing date: May 3, 2021

Job Type:

Permanent Full-Time




$33.00 per hour


35 hours per week

Job Number:




Reports To:

Regional Manager

Division: Settlement and Family Services

Program: Immigrant Settlement & Integration Program (ISIP)

Number of Positions: 1

About the Position:

The Outreach Services Manager provides support to the regional Immigration Settlement and Integration Program (ISIP) to respond to emerging service needs in the region. They provide support to Immigration, Refugees and Citizenship Canada (IRCC) funded services by strengthening and developing service partnerships and active referrals to mainstream services to ensure eligible immigrants and refugees can access community supports. The Outreach Services Manager oversees the financial monitoring of IRCC contribution agreements and provides direct services/service assistance to clients along with developing service materials.

Reports to: Regional Manager

Key Duties & Responsibilities:

  • Builds and maintains strong tactical and strategic relationships with Canadian-wide partners
  • Ensures staff are providing direct service in the service streams of Needs Assessments & Referrals, Information & Orientation (in both one-on-one and group settings online and in person), and Community Connections
  • Ensures staff are providing service assistance to support clients who are accessing in person and online services
  • Supports the development and content creation of settlement service materials that are used in the delivery of services in the streams of Needs Assessments & Referrals, Information & Orientation, Community Connections, and Language Services in the local region
  • Develops service partnerships to ensure effective inclusion and referral to mainstream and community services in the local region
  • Collaborates with Regional Manager and ISIP staff to review and implement services while ensuring all service activities are responsive to emerging demographics and profiles of newcomers in the local communities which supports clients to achieve positive settlement outcomes
  • Anticipates service needs and develops service plans across the region to effectively respond to client flows within and between service sites, and across and between service streams in the local region.
  • Monitors client, community, and settlement trends and other factors that impacts service delivery and shares information and related service recommendations to ISIP staff
  • Ensures effective service delivery to address emerging needs in the local region
  • Monitors financial expenditures to ensure utilization of budgets, identifying areas of concern, then developing and recommending solutions to the Regional Manager
  • Assists in the development of reports and claims to IRCC for all contribution agreements
  • Other related duties as required by the Regional Manager or Program Director

Qualifications & Experience:

  • Bachelor’s Degree in Social/Human Sciences
  • Minimum of 3 years’ supervisory or management experience
  • Minimum of 3 years’ experience delivering and coordinating settlement services
  • Experience with developing and delivering settlement services to newcomers
  • Experience with multicultural clientele and immigrant related services
  • Knowledge of intercultural and social issues
  • Knowledge of community services and settlement-related issues

Job Skills & Abilities:

  • Excellent written and oral communication skills
  • Additional languages are considered an asset
  • Excellent active listening skills
  • Excellent interpersonal skills
  • Excellent leadership and team management skills
  • Excellent program management, time management and organizational skills
  • Ability to work independently and as a part of a team
  • Ability to make sound judgements

Other Requirements:

  • Criminal Record Check (Vulnerable Sector) Required
  • Able to work evenings, weekends, and holidays as required
  • Able to work at multiple locations in Greater Vancouver as required

S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply. Interested candidates please apply by emailing your application including the following e-mail subject line “Outreach Services Manager” by 5:00pm May 3, 2021 and submitting resumes to: [email protected]

While we appreciate all applications, only those selected for an interview will be contacted.