Our help lines services demonstrate equity, non-discrimination, and respect for the client's privacy, consent and choice. We also demonstrate cultural sensitivity towards diverse values and beliefs.
- To promote the well-being of Chinese Canadian who are experiencing difficulties in accessing social service because of language and cultural barriers, and/or fear of social stigma
- To build community capacity of the Chinese community through training and development of Help Lines volunteers. To become Help Line volunteer, please click here.
All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality.
We adhere to strict confidentiality for all client information except under the following circumstances: (1) under a court order; (2) suspected or known child abuse; or (3) danger to oneself or others.
Scope of Service:
- Provides informational and emotional support to the Chinese community in Mandarin and Cantonese.
- Operating Hours: 10 :00 a.m. – 10:00 p.m. (7 days a week)
This program is partially sponsored by the Vancouver Coastal Health Authority and Kirin Restaurant.